Simon Johnson stories
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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chatbots
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cx
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ai
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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customer service
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freshdesk
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.