Simon Johnson stories
{
"intro": "
Simon Johnson is a prolific writer with a keen interest in innovative customer service solutions and their impact on businesses. His recent work has focused on how companies are leveraging modern tools to enhance their customer engagement and streamline operations.
One of his stories explores how Crocus has successfully implemented Freshdesk, drastically reducing their customer response times by an impressive 91%, particularly during the pandemic when customer enquiries surged.
In another piece, he delves into how Travel Counsellors have adopted Freshworks' AI-powered chatbots to manage simple queries automatically, allowing them to prioritise more complex customer needs effectively.
" }
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.