eCommerceNews UK - Technology news for digital commerce decision-makers

Olivier Jouve stories

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Genesys unveils strategic collaboration agreement with AWS
Thu, 12th Jan 2023
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contact centre
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cloud services
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public cloud
The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
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Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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microsoft
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contact centre
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cx
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
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Genesys optimises customer journeys with new solution
Thu, 16th Jun 2022
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bi
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big data
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crm
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
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8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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crm
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contact centre
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cloud services
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
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8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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crm
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cloud services
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contact centre
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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contact centre
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crm
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cx
Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.