Freshdesk stories
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last week
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Freshworks launches Freddy AI Agent for service efficiency
Wed, 30th Oct 2024
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Fri, 25th Oct 2024
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
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digital transformation
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cx
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martech
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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productivity
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itsm
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freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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uc
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hyperscale
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dc
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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freshdesk
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freshworks
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retail
Freshworks has launched its first Asia-Pacific data center in Sydney, enhancing security and meeting local data sovereignty and privacy requirements.