Ben Ford stories

Ben Ford is an innovative thinker whose recent work reflects a keen understanding of customer service in a digital age. His latest story about Crocus highlights how the implementation of Freshdesk has transformed the company's ability to respond to customer inquiries, showcasing the impact of technology on service efficiency.

From reading Ben's work, readers can gain valuable insights into the interplay between technology and customer satisfaction. His focus on real-world applications of digital tools demonstrates the importance of adaptability and responsiveness in business, particularly in times of crisis such as the pandemic.