Automation stories - Page 106

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

Repeated software failures at major UK retailers, resulting in delivery hiccups and incorrect payments, highlight an urgent need for improved system maintenance and quality assurance.

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

Celonis maintains market lead in the Process Mining Platforms sector for the second year running, excelling in vision and execution.

Boomi has recognised its top partners, including Infosys and AWS, for their innovative use of its platform and contributions to client success at the 2024 Partner Awards in Denver, Colorado.

SentinelOne enhances its Singularity Platform with AI-powered tools aimed to democratise advanced cybersecurity, enabling businesses of all sizes to predict and mitigate threats autonomously.

Tech consultancy Atturra marks its fifth win as Boomi's APJ Partner of the Year, underlining its dominant position in digital transformation services across Asia Pacific.

Red Hat announces the expansion of AI-infused Red Hat Lightspeed across its platforms, leveraging generative AI to boost user productivity and streamline complex tasks in its hybrid cloud portfolio.

Automation leader Nintex bolsters global expansion strategy with the promotion of two in-house veterans, Christian Lucarelli and Tony Thomas, to lead Partner Strategy and Customer Success.

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

SaaS security innovator, AppOmni, has notched up a whopping 116% year-on-year revenue growth, securing a quarter of Fortune 100 companies and 249 million global users.

RedHat reveals an enhanced automation offering for hybrid cloud systems, promising streamlined operations and improved business innovation using the Red Hat Ansible Automation Platform.

Software expert Jimmy Duan joins BlackLine Inc., a leading digital finance transformation company, as the new Chief Customer Officer, leveraging his prolific industry experience to boost the firm's customer-first philosophy.

NetSPI unveils a unified security platform featuring AI and automation to help businesses tackle exposure risk and security vulnerabilities proactively amid rising ransomware threats.

Venafi launches a 90-Day TLS Readiness Solution to help organisations improve security posture and comply with Google's TLS certificate lifespan reduction proposal, supporting a more agile web response.

Zellis launches HCM Cloud 8.0, introducing updates aimed at revolutionising HR and payroll sectors, including advanced DEI analysis tools, automated National Minimum Wage calculations, and Guernsey pension auto-enrolment compliance.

Orbus Software introduces the first Microsoft Power Automate connector for its flagship platform, OrbusInfinity, revolutionising inter-application automation tasks and processes.

Bryant Dental, a UK medtech firm, has seen a sixfold expansion due to increased operation efficiency achieved by integrating Zoho One across its departments.

More than 50% of enterprises are investing in Generative AI to facilitate integration and automation, enhancing productivity and customer experience.

New research reveals that 95% of UK financial leaders are embracing or exploring AI integration in operations, despite job loss concerns due to automation.