FourNet unveils AI-powered IntellAIgent platform for business

FourNet has announced the launch of its Agentic AI-powered digital employee platform, FourNet IntellAIgent, featuring integration with over 300 applications including CRMs and communication platforms.

FourNet IntellAIgent has been designed to help organisations streamline business operations, improve customer experiences, and advance AI-driven transformation in customer service and back-office functions.

The new platform allows businesses to create intelligent digital employees, or AI Agents, capable of performing a wide variety of complex, adaptive tasks across multiple systems and platforms without relying on human intervention.

FourNet states that IntellAIgent represents a substantial advancement in contact centre technology. Where traditional Robotic Process Automation (RPA) can be limited by reliance on rules and human input, IntellAIgent is intended to autonomously manage large-scale and intricate tasks such as appointment scheduling across multiple channels, handling dynamic diary changes, and updating customer relationship management (CRM) systems.

The company highlights that IntellAIgent's use of "Agentic AI" allows it to make complex, dynamic decisions independently and learn from experience, differentiating itself from other solutions based on pre-set rules and linear decision-making processes.

Agentic AI brings together advanced machine learning, contextual awareness, and natural language understanding, enabling the creation of autonomous systems capable of managing complicated business processes with intelligence comparable to that of a human. This contrasts with traditional automation tools, which the company notes struggle with unpredictability and unstructured situations.

The AI Agent offers a personalised service, adapting in real time to changing business needs, handling unstructured data, and providing context-aware engagement in conversations with customers.

Richard Pennington, Chief Executive Officer at FourNet, said: "FourNet IntellAIgent marks the next evolution in contact centre technology. Our AI-powered agent can do in seconds what it would take a human agent to do in hours or days, and which Gen AI couldn't handle.

"As many businesses face tighter budgets with fewer employees, IntellAIgent will help organisations across every sector to do more with less, while coping with rising customer expectations."

The platform's features include intelligent decision-making, multi-channel integration across voice, email and messaging, and real-time analytics to guide data-driven decisions during customer interactions. It can connect to 300 or more pre-built integrations, linking with widely used CRMs such as Salesforce, SAP, and Zendesk, and communication platforms such as Twilio, Amazon Connect, and Genesys Cloud. Additionally, it integrates with Large Language Models from providers including OpenAI, Google, Meta, and Anthropic.

James Brooks, Practice Lead for AI and Automation at FourNet, commented: "Anyone who has witnessed the technology working at such incredible speed through so many tasks cannot fail to be spectacularly impressed. Forget chatbots, forget RPA which require decision trees and human input, IntellAIgent is way more clever, adaptive and efficient – it's like automation on acid!"

Brooks also said: "By deploying an AI-powered agent that can think, act and learn, we are now enabling organisations big and small to deliver superior customer experience in the blink of an eye, while significantly improving their operational efficiency."

FourNet is also introducing the IntellAIgent Challenge, an initiative to identify and test the most complex tasks the platform can undertake.