Shared services stories

Canopius deepens Manchester bet with 10-year lease for centre bringing together technology, data and project management roles.

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

Retailers are overhauling networks and governance to cut complexity, support store innovation and prepare for AI-driven operations across multiple markets.

Garney deepens Hyland tie-up to unify HR records in SAP SuccessFactors, aiming to cut manual work and bolster automation across its US operations.

Lush UK speeds supplier payments as automated accounts payable platform halves processing time and links more than 4,000 invoices a month to Xero.

ICS.AI unveils council merger software to help English authorities cut reorganisation time by up to 30% ahead of 2028 unitary switch.

UK accountancy firms adopt AI-led hybrid models with offshore teams as staffing shortages and new tax rules threaten up to GBP £4 billion in fees.

Norfolk, Suffolk and Hertfordshire fire services now share a cloud-based control hub to boost cross-border response and resilience.

Finastra launches a central AI hub and names Chris McClellen as group head, boosting hiring in Atlanta and India to scale its initiatives.

As Europe's strict e-invoicing rules bite, UK CFOs risk costly denial unless they treat compliance as core digital infrastructure.

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.

Betfred reports 47% accounts payable efficiency boost after trialling Proactis AI Accelerator to enhance its existing invoice capture system.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Stuck in slow, manual AP? Here are five clear signs it is time to automate your back office and unlock a leaner, smarter finance team.

Paragon has acquired a majority stake in South Yorkshire outsourcing specialist Parseq from Parabellum, boosting its back-office and payments arm.

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

ClearCourse names new CFO, COO, AI and M&A heads to unify its software brands and accelerate growth towards 2026 ambitions.

Sixthfin debuts Closing in the UK, an AI-enabled tool to automate period-end account reconciliation and tighten financial close controls.