Policy abuse stories
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
2 days ago
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crm
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uc
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data analytics
Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.
Holiday refunds surge, squeezing global retail margins
Wed, 4th Feb 2026
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data analytics
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fintech
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cx
Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.
Riskified & HUMAN join forces to tackle AI-driven eCommerce risks
Fri, 15th Aug 2025
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risk & compliance
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llms
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cybersecurity
Riskified and HUMAN Security partner to help merchants manage rising risks and opportunities from AI-driven eCommerce shopping agents.
UK retailers lose $2.6 billion annually to policy abuse
Tue, 15th Oct 2024
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cx
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martech
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partner programmes
New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.
UK retailers face rising returns fraud amid economic strain
Wed, 14th Aug 2024
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cx
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martech
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supply chain
UK retailers report a sharp rise in returns fraud, with 91% affected over the past year, as financial pressures drive shoppers to exploit return policies.
How can retailers protect profits and keep customers happy?
Wed, 24th Jul 2024
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ai
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e-commerce
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customers
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.