IT support stories - Page 3

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

Smart CT secures three-year Toshiba deal to maintain tills and tech for 32 UK high street retailers, handling 10,000 callouts annually.

YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.

West Midlands tech firm Hubtel urges ministers to make the new Cyber Bill agile enough to counter rapidly evolving AI-driven cyber threats.

Yubico adds self-service YubiKey ordering and a revamped customer portal to ease large-scale, phishing-resistant passkey deployments.

ScreenCloud adds remote control tools for Amazon Signage Stick, letting IT teams manage multi-site digital signage without on-site visits.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

West Midlands-based Hubtel IT boosts staff by 25% and targets 2026 turnover above GBP £2.5m as it doubles down on AI and cyber security.

Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.

Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.

TeamViewer boss Oliver Steil says 2026 will mark AI's shift from hype to Monday-morning results, human-centric workflows and trusted autonomy.

SP Electricity North West halves SAP support costs and fixes chronic login woes after switching maintenance and SSO services to Rimini Street.

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

Cegal boosts UK tech apprenticeships and mentoring with Microsoft-backed training to tackle IT skills gaps and fast-track new talent.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.