Customers stories - Page 8

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

OpenText has completed its acquisition of Micro Focus, aiming to assist organisations in accelerating their digital transformation.

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

Anaplan announces Charles Gottdiener as their new CEO and the appointment of several new members to their Executive Leadership Team.

The GSSH is a short, broad, easily-understood safe harbour statement that's simple for customers to adopt, HackerOne states.

SmartCIC appoints Catherine Hemingray as Sales Director to lead commercial teams & develop bespoke connectivity and field services solutions. #businessgrowth.

Virgin Money has partnered with 9Spokes to develop a custom business dashboard, M-Track, to provide stronger insights for SME customers.

Paddy Srinivasan has been appointed CEO of GoTo, succeeding Mike Kohlsdorf. He will drive the company's vision to make IT easy for SMBs.

Airwallex launches online payments app on Shopify, allowing merchants to accept global payments through a variety of methods.

Red Hat appoints Matt Hicks as new CEO after his successful leadership in the company's product strategy and development.

BeyondTrust is making all its products available for customers to purchase in Amazon Web Services (AWS) Marketplace, making them easier to access.

Joanne Dewar appointed GPS vice chair while Kevin Schultz becomes CEO, bringing experience in digital banking and payments.

PagerDuty's Operations Cloud has introduced new automation capabilities and integrations to help teams navigate increasing digital complexity.

New Zealand's Mighty Ape appoints Gracie MacKinlay as Chief Gorilla, with founder Simon Barton moving into the role of CFO and mentoring MacKinlay.

Telecoms fraud is a growing concern as cybercriminals use advanced technology to outpace anti-fraud solutions. Measures are being taken to minimize the threats.

Trâm Phi joins Databricks as senior VP and general counsel, bringing experience scaling high-growth companies and leading legal transitions to the role.

Industry veteran Royce Thomas joins CtrlS as President and Chief Business Officer, to help expand the company's global footprint and market share.

Motohiro Sato named as new managing director for Kyocera Document Solutions Asia, bringing 22 years of experience to the role.

Mike Walls joins Datacom as cloud transformation associate director to leverage cloud and digital technology for customers' future success.