Latest news
DXC launches solution with SAP & Microsoft to boost AI use
Today
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digital transformation
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ai
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microsoft
DXC Technology launches DXC Complete with SAP and Microsoft, a unified solution offering flexible pricing to modernise SAP systems using AI and cloud services.
Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform
Today
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digital transformation
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customer service
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public sector
Local government reform in England demands CIOs overcome tech and process challenges to ensure smooth service delivery during major council restructures.
Qual at Scale: Unlocking the “Why” at a Whole New Level
Yesterday
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ai
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ml
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nlp
Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.
Optimizely unveils enhanced Opal AI to boost marketing workflows
Yesterday
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rpa
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cdp
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digital marketing
Optimizely upgrades its AI tool Opal with new features and workflows to boost marketing efficiency within the Optimizely One suite, enhancing task automation.
UK BPOs and contact centres look offshore as payroll costs rise
Yesterday
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uc
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contact centre
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outsourcing
Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
NICE & ServiceNow partner on AI to unify customer service
Yesterday
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Zensar Technologies appointed to modernise Post Office digital services
Yesterday
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digital transformation
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cx
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martech
Zensar Technologies will spearhead the Post Office's two-year digital modernisation, enhancing user-friendly services and replacing legacy systems across the UK.
How the Orlando Magic are reinventing fandom with data and AI
Yesterday
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data analytics
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digital transformation
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cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.
Scattered Spider exploited UK retailer service desks
Yesterday
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ransomware
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mfa
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cybersecurity
Cybercriminal group Scattered Spider targets UK firms like Marks & Spencer and Harrods by tricking IT service desks in social engineering attacks.
UK marketing leads AI adoption, legal sector hesitant
Yesterday
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hcm
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ai
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customer service
UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.
SAS Viya expands AI tools with new offerings & cloud services
Yesterday
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data analytics
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digital twins
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data privacy
SAS unveils new AI tools on its Viya platform, including synthetic data maker and AI-powered assistant, aiming to boost speed, productivity and trust.
SAS unveils industry AI models as part of USD $1 billion push
Yesterday
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ai
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agentic ai
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sas
SAS unveils AI models tailored to slash inefficiencies across sectors, backed by a USD $1 billion investment and ethical guidelines.
Abadesi Osunsade to lead Women in Cybersecurity keynote
Yesterday
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cybersecurity
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microsoft
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amazon
Abadesi Osunsade, CEO of Hustle Crew, will keynote at Women in Cybersecurity during Infosecurity Europe 2025 at ExCeL London in early June.
Digitising workflows: The role of AI and Automation and how they are transforming efficiency in healthcare
Yesterday
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rpa
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ai
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nlp
AI and automation are transforming UK healthcare by digitising workflows, enhancing efficiency, reducing errors, and cutting NHS patient waiting lists.
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Yesterday
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encryption
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cx
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martech
E-commerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
UK retailers face £1 million daily losses after cyberattacks
Yesterday
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data protection
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advanced persistent threat protection
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physical security
Recent cyberattacks on UK retailers like M&S and Harrods threaten sales and trust, costing M&S up to GBP £1 million daily amid growing ecommerce risks.
Legacy systems hampering UK public sector digital progress
Yesterday
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digital transformation
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data privacy
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ai
Only 6% of UK public sector organisations have fully embraced digital transformation, with legacy systems and skill shortages causing major delays, research finds.
Half of Firms May Ban Personal Devices Over AV Risks
2 days ago
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firewalls
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data protection
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encryption
Over half of enterprises consider banning personal devices at work amid rising security threats linked to unchecked webcams, tablets and headsets.
Endava to accelerate Google Agentspace enterprise AI
2 days ago
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digital transformation
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ai
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agentic ai
Endava partners with Google as an implementation ally for Agentspace, aiding businesses to adopt AI-driven agents for enhanced workflow efficiency.
Desktop PC sales remain strong in Europe as mini PCs surge
2 days ago
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windows 11
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consumer electronics
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gdp
Europe's PC desktop sales remain strong in early 2025, with consumer notebooks outperforming commercial ones amid uneven market recovery across countries.