A report by ServiceNow finds cost as the primary driver of UK consumer brand loyalty, with 67% being less brand loyal than two years ago.

PayComplete's Cash Chasm report highlights challenges in cash handling, with 41% of businesses reliant on manual processes and risking losses.

Nordic-based travel agency, Sembo, introduces an AI assistant that enables personalised, multi-destination journey booking, a first in the travel industry.

TeamViewer strategically allies with Manhattan Associates to digitalise global warehouse operations, utilising advanced vision picking tech for increased accuracy and efficiency.

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.

High Performance Podcast's Jake Humphrey and Professor Damian Hughes set to enrich Infosecurity Europe conference with lessons from top performers, addressing behavioural resilience amid cyber threats.

Chatbot market set to surge, projecting USD $4.9 billion growth by 2033, fuelled by customer engagement focus and widespread industrial adoption.

Anna Porra, a veteran with vast cards programme management expertise, joins leading issuer processor, Paymentology, as Chief Revenue Officer to drive global growth and operational efficiency.