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Leon Sheehan stories

Leon Sheehan is a notable voice in the telecommunications sector, currently holding the position of CEO at Digital Island. His insights into the industry are informed by his leadership and strategic initiatives aimed at enhancing business operations through innovative technology solutions.

Through his recent stories, readers can gain an understanding of key developments at Digital Island, such as the appointment of seasoned professionals like Susannah Redstone as General Manager, and the strategic direction the company is headed towards for 2023. This reveals the importance of experienced leadership in navigating complex business environments.

Sheehan's coverage of Digital Island's achievements, like the AWS Service Delivery designation, emphasizes the value of adhering to best practices in service delivery. Readers can learn how achieving such recognitions can enhance client trust and operational success.

The introduction of initiatives like the Customer Experience Accelerator Lab showcases the potential for innovation in customer service sectors. Readers will learn about the significance of workshops and training in maximizing the efficiency of contact center operations, a vital aspect in today’s competitive landscape.

Lastly, his reflections on how businesses coped with challenges during the Covid disruptions demonstrate the resilience required in adapting to unforeseen circumstances. Through this narrative, readers will understand the critical role technology plays in maintaining business continuity and enhancing customer experiences during crises.

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Susannah Redstone appointed as General Manager at Digital Island
Mon, 18th Dec 2023
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uc
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digital transformation
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cx
Susannah Redstone, with over two decades of telecoms experience, has been named General Manager at Digital Island.
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Video: 10 Minute IT Jams - An update from Digital Island
Tue, 16th May 2023
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uc
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telco
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contact centre
Leon Sheehan, CEO of Digital Island, joins us today to tell us more about Digital Island, its new workshop offering, and what the company expects for 2023.
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Digital Island’s new workshop for superior contact centres
Tue, 9th May 2023
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uc
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martech
Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.
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Digital Island announces AWS Service Delivery designation for Amazon Connect
Tue, 20th Dec 2022
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hyperscale
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public cloud
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martech
The achievement recognises that Digital Island follows best practices and has proven success in delivering AWS services to end customers.
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How Omicron-proof technology helped businesses traverse the ‘Big Sick’
Mon, 3rd Oct 2022
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uc
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martech
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open source
When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.
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Digital Island appoints Grant Sweeney as customer & sales general manager
Tue, 26th Apr 2022
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uc
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hybrid cloud
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public cloud
Digital Island appoints Grant Sweeney as Customer and Sales General Manager to enhance its role as a specialty cloud communications provider in New Zealand.