Stories that mention Alok Kulkarni

Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?

From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.

Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.

In this day and age, data breaches and IT downtime are almost inevitable.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.