Suzana Kordumova explores the hidden frictions and failure points in digital payments, with a particular focus on the checkout experience in online commerce. Her writing digs into why so many shoppers still drop off at the final step, examining the mix of user experience challenges, security concerns and outdated payment flows that quietly erode revenue.

By following Suzana’s work, readers gain a clear understanding of emerging payment technologies such as tokenised checkout and standards like EMVCo’s Click to Pay. She explains how these tools can speed up transactions, reduce fraud and lower cart abandonment, offering practical insight for product teams, payment leaders and anyone looking to build smoother, safer online purchasing journeys.